Refund & Cancellation Policy

Booking & Payment

All SOMAWA purchases begin with a booking amount paid at the time of order confirmation. This booking amount secures your unit and initiates the fulfilment process.

The remaining balance is payable prior to or at the time of installation, as communicated by your SOMAWA representative. Installation charges are billed separately and are not included in the product price.

Cancellation Policy

SOMAWA accepts cancellation requests submitted before the product has been dispatched from our facility. To request a cancellation, contact our support team with your order details.

• Cancellation requests received before dispatch will be acknowledged within 2 business days.
• The booking amount remains non-refundable, even in the event of cancellation.
• Cancellation requests cannot be accepted once the product has been dispatched or delivered.
• No cancellations are permitted after installation has been completed.

Refund Policy

SOMAWA products are precision-engineered wellness devices. Once a unit has been installed at the customer's premises, no refunds will be issued.

In exceptional circumstances, and solely at SOMAWA's discretion, a partial refund (excluding the booking amount and installation charges) may be considered. Such cases are evaluated individually by our management team.

Damaged or Defective Products

Every SOMAWA unit undergoes rigorous quality inspection before dispatch. In the unlikely event that you receive a damaged or defective product, we will arrange a replacement under warranty at no additional cost.

• Report any damage or defect within 48 hours of delivery by contacting our support team.
• Include photographs of the damage and your order reference number.
• Our service team will assess the issue and coordinate a replacement or repair.
• Damaged or defective products are addressed through warranty replacement, not refund.

Warranty

All SOMAWA products carry a 1-year warranty from the date of installation, covering manufacturing defects and component failures under normal use conditions.

• Warranty claims are handled by our dedicated service team.
• The warranty does not cover damage resulting from misuse, unauthorised modification, voltage fluctuations, or neglect of maintenance guidelines.
• Consumable components such as filters are not covered under warranty. However, the first-year filter set required for replacement is provided with the machine at no additional cost.
• For warranty terms specific to your model, refer to the documentation provided at the time of installation.

To initiate a warranty claim, contact our support team with your installation date, product model, and a description of the issue.