A technician in your city. In 24 hours.
After-sales service is not a department at Somawa. It is a posture.
Direct. Never dealer-routed.
Every Somawa machine is installed and serviced by a direct Somawa technician. Never outsourced to a third-party service network. Never routed through a dealer. The same technician who installs the machine returns to change the filters annually.
Most brands sell you a machine and hand you a helpline number. Somawa sends you a person.
500+
Cities. Direct technician presence.
24h
On-site. Every city.
If something needs attention, a Somawa engineer arrives on-site within 24 hours. In every city Somawa operates. This is not a promise printed in a warranty booklet. It is the operational standard the company was rebuilt around.
White-glove installation. Single visit.
The technician visits the home. Installs the machine. Connects it to the existing water line. Then walks the family through four physical demonstrations — so you see, taste, and test the water yourself.
Green tea test. Alkaline water extracts the tea instantly. Tap water barely changes colour. The difference is visible in seconds.
pH test. Reagent drops show the pH level of your tap water alongside restructured water. The number is measurable and immediate.
Oil emulsification test. Restructured water breaks down oil far more effectively than regular water. You see it happen in the glass.
Hydrogen flame test. A flame held to the water output shows the presence of dissolved molecular hydrogen. Science you can see.
Time from order to first glass: under 7 days in metro cities.
The 25-year relationship.
Optional AMC covers the full long-term relationship. Annual filter changes included. But even without AMC, the direct service model holds. The machine is built to last 25 years. The service relationship is built to last just as long.
Need service?
For existing SOMAWA customers — reach our service team directly.
Phone
The relationship begins before the sale.
A fifteen-minute consultation. No pressure, no commitment.
Reserve Your Consultation Call