Shipping & Delivery
Last updated: 16 June 2026
Shipping Coverage
SOMAWA delivers across India. Our shipping network covers all major cities, towns, and most pin codes nationwide.
For remote or hard-to-reach locations, our team will confirm delivery feasibility and any additional timelines during the booking process.
In the event of any damage during shipping, the cost is fully covered by SOMAWA. You will not bear any expense for transit-related damage — our team will arrange a replacement or resolution at no additional charge.
Delivery Timeline
Orders are dispatched within 1-2 business days of payment confirmation. Delivery typically takes 3-5 business days from the date of payment confirmation.
Timelines may vary for certain regions. Your booking coordinator will provide an estimated delivery date specific to your location at the time of order.
Shipping Charges
Shipping charges vary by delivery location. The applicable shipping cost will be communicated to you during the booking process, before payment is confirmed.
There are no hidden fees. The amount communicated at the time of booking is final.
Order Tracking
Once your order is dispatched, you will receive tracking details via SMS or email. These details allow you to monitor the delivery status of your SOMAWA product in real time.
If you do not receive tracking information within 48 hours of payment confirmation, please contact our support team.
Delivery Process
SOMAWA products are premium wellness devices that require careful handling. Every unit is securely packaged to ensure it arrives in perfect condition.
- Delivery is made to the address provided during booking
- A signature is required upon receipt
- Please inspect the outer packaging at the time of delivery
- If the packaging appears damaged or tampered with, note the condition with the delivery partner before accepting
Installation
Installation is a separate step from delivery. It is not included in shipping and is charged separately.
After your SOMAWA product is delivered, our team will schedule a professional installation at your convenience. All installations are carried out by certified SOMAWA technicians who ensure proper setup, water line connection, and a complete walkthrough of your machine.
Your technician will demonstrate the water quality through live testing, so you see the results firsthand before handover is complete.
Delivery Issues
If your product arrives with damaged packaging or any visible signs of mishandling, please report the issue within 48 hours of delivery.
Contact our support team with your order details and photographs of the packaging. We will arrange for an inspection and resolution promptly.
Any damage that occurs during transit is entirely SOMAWA's responsibility. You will not be charged for replacement, repair, or re-delivery of a shipping-damaged product.
Do not attempt to install or use a product if the packaging or the unit itself appears damaged. Wait for our team to assess the situation.
Contact Us
For any questions regarding shipping, delivery, or installation, reach out to us directly.